FAQ

What types of baseball and softball equipment do you offer?

We specialize in a wide range of high-quality gear, including apparel (like Caps and Belts), protective equipment (such as Arm-Wrist-Guards and Chest-Protectors), training tools (like Baseballs and Ball Buckets), and field accessories (including Bases and Batting Cage Nets). Our products are designed for players, umpires, and coaches at all levels.

Are your products suitable for both baseball and softball?

Yes! Many of our products, like Baseballs (Training) and Base-Plate-Shoes, are versatile and cater to both baseball and softball enthusiasts. Check product descriptions for specific details.

Where do you ship to?

We ship worldwide, excluding Asia and some remote areas. Based in Jacksonville, Florida, we use reliable carriers to deliver globally.

What are your shipping options and costs?

We offer two options: Standard Shipping via DHL or FedEx for $12.95 (delivery in 10-15 days after shipment) and Free Shipping via EMS for orders over $50 (delivery in 15-25 days after shipment). Orders are processed within 1-2 business days.

How can I track my order?

Once your order ships, we’ll email you a tracking number. Use it to monitor your delivery in real-time through the carrier’s website.

Are there any additional fees for international orders?

International orders may be subject to customs fees or import taxes, which are the customer’s responsibility. We recommend checking local regulations before ordering.

What is your return policy?

We accept returns within 15 days of receipt if items are in original condition. For issues like damaged goods during delivery, contact us immediately at [email protected], and we’ll guide you through the process.

How do I initiate a return?

Email our customer service team with your order details and reason for return. We’ll provide instructions and assist you promptly.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders faster and save preferences for future purchases.

How can I contact customer service?

Reach us at [email protected] for any questions. We’re based at 2081 Arrowood Drive, Jacksonville, US 32044, and we’re here to help!

Any tips for saving on shipping?

Yes! Combine orders with teammates to reach the $50 threshold for free EMS shipping. It’s perfect for bulk buys like Baseballs or Ball Buckets.