At Baseball Gear Sales, we stand behind the quality of our products. We want you to be completely satisfied with your purchase of baseball and softball equipment, apparel, and training gear. If you’re not happy with your item, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Eligibility

To be eligible for a return or exchange, your item must:

  • Be in new, unused condition with original tags attached
  • Be in its original packaging
  • Have been purchased within the last 30 days
  • Be accompanied by the original receipt or proof of purchase
Non-Returnable Items: For health and safety reasons, the following products cannot be returned or exchanged:
  • Baseballs and Training Baseballs (opened packages)
  • Chest Protectors
  • Arm/Wrist Guards
  • Any personalized or custom-made items

Return Process Timeline

Timeframe Action
Within 15 days of delivery Notify us of your intent to return
Within 30 days of purchase Ship items back to us
Within 5-7 business days of receipt Process your refund or exchange

Step-by-Step Return Process

Step 1: Contact Our Team

Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.

Step 2: Complete Return Request Form

Use the template below to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Baseball Gear Sales Team, I would like to request a [return/exchange] for my recent purchase. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify] I understand that I am responsible for shipping costs unless the return is due to a defect or error on your part. Please send me instructions on where to ship the item. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Step 3: Package and Ship Your Return

Once approved, you’ll receive return instructions. Please include:

  • Original packaging
  • All tags and labels
  • Copy of your receipt or order confirmation
  • Completed return form (will be emailed to you)

Ship to:
Baseball Gear Sales
Returns Department
2081 Arrowood Drive
Jacksonville, FL 32044

Step 4: Receive Refund or Exchange

Once we receive and inspect your returned item, we’ll process your request:

  • Refunds: Issued to your original payment method within 5-7 business days
  • Exchanges: Shipped via your preferred shipping method

Refund Information

Refunds will be processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days depending on your bank
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we’ll process a refund instead.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected]. We’ll arrange for a replacement and cover all shipping costs.

International Returns

Customers outside the United States are responsible for:

  • Return shipping costs
  • Any customs duties or import taxes
  • Ensuring proper documentation for international returns

We recommend using a trackable shipping service and purchasing shipping insurance for international returns.

Questions?

Contact our customer service team at [email protected] for assistance with returns or exchanges. We’re here to help you get the right baseball gear for your needs!

Last Updated: October 27, 2023