Shipping Information

At Baseball Gear Sales, we’re committed to getting your baseball and softball equipment to you as quickly and efficiently as possible. Here’s what you need to know about our shipping process:

Order Processing

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes

Shipping Method Carrier Delivery Time Cost
Standard Shipping DHL or FedEx 10-15 business days after shipment $12.95
Free Shipping EMS 15-25 business days after shipment Free on orders over $50

Please Note: Delivery times are estimates and may vary due to factors beyond our control, including customs processing times for international orders. We ship worldwide except to certain Asian regions and remote areas.

International Shipping

We’re proud to serve baseball and softball enthusiasts around the world! Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges Policy

We stand behind the quality of our baseball and softball equipment. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns process.

Eligibility Requirements

To be eligible for a return or exchange, your item must:

  • Be in new, unused condition with original tags attached
  • Be in its original packaging
  • Have been purchased within the last 30 days
  • Be accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Baseballs and Training Baseballs (opened packages)
  • Chest Protectors
  • Arm/Wrist Guards
  • Any personalized or custom-made items

Exception: If you receive a damaged or defective product, please contact us immediately at [email protected]. We’ll arrange for a replacement and cover all shipping costs.

Return Process Timeline

Timeframe Action Required
Within 15 days of delivery Notify us of your intent to return
Within 30 days of purchase Ship items back to us
Within 5-7 business days of receipt We process your refund or exchange

Step-by-Step Return Process

Step 1: Contact Our Team

Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.

Step 2: Complete Return Request Form

Use the following template to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Baseball Gear Sales Team,

I would like to request a [return/exchange] for my recent purchase.

Order Number: [Your Order Number]

Product Name: [Product Name]

Reason for Return: [Please specify]

I understand that I am responsible for shipping costs unless the return is due to a defect or error on your part. Please send me instructions on where to ship the item.

Thank you,

[Your Full Name] [Your Email Address] [Your Phone Number]

Step 3: Package and Ship Your Return

Once approved, you’ll receive return instructions. Please include:

  • Original packaging
  • All tags and labels
  • Copy of your receipt or order confirmation
  • Completed return form (will be emailed to you)

Ship to:

Baseball Gear Sales Returns Department
2081 Arrowood Drive
Jacksonville, FL 32044

Step 4: Receive Refund or Exchange

Once we receive and inspect your returned item, we’ll process your request:

  • Refunds: Issued to your original payment method within 5-7 business days
  • Exchanges: Shipped via your preferred shipping method

Refund Information

Refunds will be processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days depending on your bank
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If the item you want is not available, we’ll process a refund instead.

International Returns

Customers outside the United States are responsible for:

  • Return shipping costs
  • Any customs duties or import taxes
  • Ensuring proper documentation for international returns

We recommend using a trackable shipping service and purchasing shipping insurance for international returns.

Questions?

Contact our customer service team at [email protected] for assistance with shipping, returns, or exchanges. We’re here to help you get the right baseball gear for your needs!

Last Updated: October 27, 2023